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For almost the entire duration of my contract, I've been happy with the HDTV DVR receiver I had. With only 4 months left in my contract, they send me a receiver in the mail. Why, I don't know, but when I open the box, a notice says something about replacing an "obsolete" receiver. So I install it and send the one I'd had for about 20 months back to Dish through UPS, thinking this was some sort of recall or universal upgrade of some type. After a day goes by, I realize I was given an inferior receiver without DVR capabilities because Dish was under the impression I'd asked for a downgrade. I NEVER did, and NEITHER did my wife. Even though it was their mistake, they told me that simply getting my old receiver back would constitute an "upgrade" and I'd have to start an entirely new 2 year contract. After getting nowhere with two reps and a supervisor on this, I said, "Look. I'll just keep the inferior one for the next 3 or 4 months until my contract is up. After that, you'll never have me as a customer again." And they won't. Sad. Both Dish and DirectTV USED to be good honest alternatives to the cable companies. I don't know what happened, but if you're thinking of doing business with either one, run the other way.