417 Reviews For Metro PCS

I think you should leave sick workers at home, while sick instead of spreading germs. 3428 long beach Blvd metro Store.

You guys are killing me. The phone number here is out of service. I found another and it says it's busy all the time. Please update this info...

I just bought some goods on their shop that I can't carry on, thank you to their stuff person that help me to carry those stuffs. Very good. Thank you.

This used to be mu favorite spot very polite and professional but now it seems as if they r try to sell the whole store to u. I wouldn't be surprised if the employee is pocketing the cash somehow

i went into the shop on a saturday.needed a new kyocera waterproof phone.they stocked it.most other pcs stores dont,. the men working at the store were very helpfull and i was on my way with a new phone. thank you..

They know how to treat their customers. Best Service than any other metro PCS

Horrible service! Manager treats people badly. Prices varies depends who you talk to. They will cheat you as much as they can,. Don't buy used phone from them or you be sorry.

This metro pcs is horrible! All they sell is junk phones and defected SIM cards! Not to mention but they also rip you off by selling phone cases. And to top it all off the customer service was awful!!!!

MetroPCS at this store: 1) lied about their 'protection' plan then shut my phone off for non-payment, yet the bill was paid early! They will get 1 more chance before I switch plans!!!

will tell friends and family about the store and will keep going to the store again

Great Customer Service Friendly Staff Best Metropcs in town

1 Star is being nice! Worst customer service EVER!!!!!!

Great customer service

Love the location and the owners are very helpful and extremely friendly.. I've recommended a few people to them and they were happy as well.. I hope they stay there for a long time

they were so helpful, and I got the right phone for me

Need to have the right number listed

The best one Fussel.. The indian guy with a nice service and friendly people who work in th store

Ridiculous. I was there today at 9:05 and the place was still shuttered.I went back at 9:30 and there was no signs of life. You guys are pathetic.The times you have been open the service has been second-rate at best. Good luck.

When he sell he said this is unlock phone , but the phone still lock , bring back he said pay more or wait he try to unlock , we don't how long .....carefully this store

Thanks for excellent customer service provide it to my family in there visit to your store . Good job .

Really bad service really dissapointed with staff, manager and director, they refuse to return my money back.On something they never process correctly.. So it's easy on them to not loose the money but there for they rather want the customer to loose their money and loose clients..

I think your phone are better than any other store

This store has terrible service. It seems that they sell used cellphones. I never will recommend this store.

They have good customer service and it is close to my home the are bilingual,work fast make the customer happy

I went in the store to purchase a phone and the employees did not greet me as I asked my questions I felt as if i did not get paid full attention they had really loud music that bothered my grandmothers hearing but they just did not care

Seriously people have jobs, and are in the area m-f

Rude salesman when he could be bothered to answer questions and way overpriced product. Order online or go to another store on the island, the prices will be much better. Have tried this store twice with the same result, thank goodness for the internet where I can research prices and order online.

did fine by me

Worst customer service I ever experienced, sales persons looking down, playing with their cell phones, did not acknowledge my presence until I asked for help. I'la never go back to that store.

It's the wrong address on here, the only metro pcs on that side of town is on 8567 S. Broadway but I just wanted to say how amazing their customer service is and they are very qualified with helping people chose the right phone & plan.

I want to Buy a new phone but an exchange for my phone. Do i get a discount or do i pay regular price i dont want this phone it lags most of time i text with people. Im trying to buy the ZTE Max and exchange My LG 7.

Friendly and very patient owner, and helpful employees.

It is the wrong phone number

Have been going here for years, always excellent service.

This is the only store I like to go to, they are not only friendly, but extremely helpful. They make sure your phone is setup and teach you how to use it before you leave the store. I highly recommend them.

I've been coming to this location for as long as I have been using Metro PCS, about 8+ yrs. So far I have never had a problem with them.

closed 40 minutes early. I was told a lie the store has been robbed....

I love MetroPCS service, but I love their customer service even more. Also, had a great selection of cases for my phone!

Great service, and even better customer service!

I didn't expect to buy something in this store, but sale persons pay attention to all new arrival, etc. I'm very happy with my purchase. Thanks.

When you call they just repeatedly hang up on you. Apparently they have sold enough phones to not want another customer.

Treated me with the up most respect and helped me with my phone. later on bought a new phone from them and they gave me the best deal, and set the phone all up for me. Recommend this store to anyone!

Had my services done there, great customer service

Female hung up the phone in my face

I really hope the owner reads these reviews because the personal at this location are just plain rude. They looked at me like what your interrupting my party time. I recommend not shopping at this location. Metro PCS is a good service. Just never go to location.

Very courteous and helpful!

Great experience with this place, amazing customer service. ...friendly and knowledgeable staff! !! They do it all! This place has a loyal customer for life :)

When you buy phone you get free stuff

Everything you need you will find it there they unlock phones fix phones have the best deals best customer service

They have everything good customer and when you buy phone you get free case and car charger

I went at 6 something on Sunday (hours 10:00-8:00) and they didn't let me in. I saw the big open sign and they didn't even open the door. The rudeness was beyond the average human lifespan. -1/10

This store sucks when it comes to answering the phone to take questions.. Want to buy my daughter a phone from this location and there phone keeps beeping and then it hangs up, I called back its busy...WT!?!?

during buss hours phone are on answering machine....bad service

I love this Metro Store the ladies are always friendly and give accurate information. Thanks

Do not buy a phone from this location. Received a "new" phone with scratched/chipped screen, 3rd part battery, and faulty microphone. Declined an exchange/refund and no help at all.

The lady who helped me was very kind and helpful. I love my new phone!

not open at 9am

Honestly I love this store. There might be lines sometimes but it's so worth the wait. Their customer service is the best of all metropcs stores I've gone to.

Love the store, the guy that works there is so helpful and professional, however the girls that work there are so rude!!!

Went to location at 3333 Preston Rd in Frisco TX to change my phone plan to save money. It might have been the best customer service I have ever received. Please reward this employee and promote him to manager so he can train the other employees so Metro Pcs can become WORLD CLASS!!

Outstanding customer service

I like metro I'm a metro costumer

Sale person very helpful and give great discount. I brought 2 cell phones and I did not like them. He exchange different for me. Even store was closed, he waited for new cell phone arrived so he exchange it for me.

So I was told that I was getting a free pair of headphones with my purchase because I bought a phone case, I was like cool okay! I get home and look at the receipt, I was charged $25 for a stupid pair of headphones I didn't even need, and they will not accept returns on accessories! Do not believe them if they say they are giving you something free!

These guys are awesome and keep it real

This store has young immature and very unprofessional employees. They give one word answers to open end question. Getting questions answered is like pulling teeth. Terrible place to get customer service.

A guy solded me Alc fierce 2 phone and the messaging wasnt working , still after 7 days not working..... get the warranty phone still not working messaging .....

Excelent Customer Service!

The company is great but this number does not match the store address.

this is the worst of the worst ever. try and buy a brand new out of the box...within two hours phone doesn't work...they done care, you bought it. will not give money back or give another new phone that's work. this business is being reported and hopefully will never take advantage of another consumer

Bad service the girl that is working there has a attitude very bad not good and she flirts with a lot of guys even with my husband I coming here bad service they suck!

Everyone at this store has always been very helpful. I would highly recommend them.

I live 1 mile for the Metro office and have to stand on my driveway at time to get service. The folks down at the office say it will be repaired bye the years end which is very near The date is 12/15/14 today. Because of the nice treatment I have had I am standing bye till the new year.

I went in and asked a questio . Spoke loudly enough so the worker could hear me. He completely ignored me. Another guy had to come out the back and help my friend and i. Never again.

They are verry nice, informative and professional.

Love the customer service and theyre always friendly.

Friendy staff, quick service

i brought a phone from this particular branch and they sold me a defective phone... once i brought it to their attention they did nothing but gave me the run around to resolve the issue. they told me that they ordering me a replacement phone which as of today (7 days later) has not arrived. i've been given three different days to come back and check for my phone to no avail. dont do business with this company they couldn't care any less about your satifaction as one of their costumers

Hi i had paid my phone 2hours ago at metro pcs n carson on avalon in my phone still ant on

Love the way i get help

Fair prices and works with you. You get what you pay for here.

The staff at the location in LogAnville Ga near Home Depot are all very friendly and helpful They take good care of their customers and should be recognized for it!

Metro has terrible customer service. Every time I have a problem its almost impossible to find someone who can help me. Im done with them

Went there staff very help full!!!

My business phone number is listed on the Metro PCS search on this Pioneer, Irving, Texas search and I have tried without success to locate someone from PCS Corporate to talk to about resolving this issue. Does anyone know who to contact besides someone who just occupies a desk at a local store?

came In with a phone that wont work. they tried everything to fix it. they were so nice I ended up buying a new phone, they took the time to set up all my email addresses and transfer all contacts and pictures.

Really Exceptional Customer Service and Unbeatable deals on Phones and Accessories. They treat me Like Family in that Metropcs Store, I love shopping there.

I've had a good experience. Great prices. Good service. Although, hours listed on internet are incorrect.

They sold me a phone claiming it is 4g and with 4GB of space it is NOT. Do you think they care. NO and they are not a corporate store so they won't. Because of $200 they now cost metro thousands because I will no longer be a customer. Not that they care about keeping customers. I hope one day metro shuts down these type of greedy stores. I also hope enough people read this and avoid buying there.

I was at the store this morning and the manager did not show up untill almost 20 after scheduled open time. Many customers left because not being open during scheduled times. What kind of manager does not even have enough respect for a company that they are on time? Need new management.

If you buy a over priced phone case from them, plan on keeping it, they will not let you return it, even if it was never opened, and still in the original package. They have the case for $37.10......found same case online for $1.89. Do the math. These folks are common thieves, and nothing more!!!!!! I'm so mad, I'm seeing red!!!!!!!!! Oh yea, they are also rude!

This is the worst Metro PCS store on the face of the EARTH!

I receive very poor customer service. The afternoon supervisor referred me to their security guard on duty to answer a question about the Metro Phone. I thought that was very awkward, unprofessional, and completely out of order.

Horrible customer service!! Man was very rude as well as the rest of the employees!!! NEVER will I go here again! I was extremely upset!

This metro store is great ..the staff is very helpfu. I have been a customer of this store for over 9 yrs and always had good experiences.

This store sells.refurbish phones as new ones. I though I purchased a new phone but got rip off the.girl that manages store lied and said it was a new phone

This store on k and Gadsden has bin ripping of community lies to the people.that.come to store they sell 4g service.when metropcs has no 4g service in antelope valley they piggyback of other companies stay away this company steals and lies to consumers

I purchased a phone here was 4g that they made sound good to find out metropcs has NO 4g service in antelope valley ... you lied putos straight out lie just to get commission im going back to verizon

The place rip me off treated me good before I purchased phone now that they got my money already I cant even get correct info from them had to call customer service to find out everything that store said was false

I give this branch a 10 ,they have. Great customer service , and indicates to customers the right of deals without beating around bushes , they also speak fluent English and Spanish , that's a plus