Customer Service may be the Worst
First of all the Directory is impossible to beat. You cannot even enter the extension number until the idiot robo voice finally quits. Then when you finally DO get a human, she insists on repeating the same stupid questions over and over. You need to hit her over the head with a 2x4 to get the woman to LISTEN. From then on it just got worse. Met Life needs to TRAIN ALL C.S. and get the agents to answer their GD phones.