62 Reviews For Vision Works

Appreciated the attention to detail, never had so much assistance when selecting frames. Buy one get one was a great, got 2 pairs I love thanks to the ladies in Southdale Center!

I am a first time customer. I was very pleased with the doctors and staff. Very knowledgeable and friendly. They will be my new eye doctor for my family of 5. Prices are very reasonable and I couldn't be happier.

I Love my glasses, sales lady was kind and manager lovely to work with.

I fully enjoyed my experience at this location. The Dr was nice and did a thorough eye exam and health. The eyeglass selection was huge and the staff really seemed to care about if i liked my purchase. Thank u see u next year!

Found lots of options, staff attentive and manager very involved. Best experience with regard to eyeglass purchase!

It was easy to get an appointment after work. However, I waited 30 minutes while the employees were chatting and laughing in the back of the store.

This location has the worst customer service! Their employees are rude and the person answering the phone gives out bad information. (She told us they would price match online offers when in fact they fo not). This place has gone downhill since they changed over.

We have been here for hours, totally incompetent staff, several misunderstandings, couldn't get 1 straight answer to any 1 question. Save yourself the time and has the of not coming here. Their excuse was we are short staffed, 1 person left for a family emergency. Well folks if 1 person leaving destroys your team, you have bigger problems.

I was greeted by everyone and treated very nice. Good deal!

I am very sad that I will be unable to find out for myself how good visionworks actually is. I work 9-6 each day and that coincides with visionworks hours. I have been looking for an alternative to LensCrafters and pearl vision. Maybe if they had hours by appointment on weekends? Otherwise I will never know.

I purchased a two new glasses and with in a few days one set broke waiting to see how long before they can replace them.

Front office person -hard to understand-English was not spoken well..Ended up being very rude...I left and went somewhere else...Don't bother and waste your time and money..cna't get contacts there..have to buy elsewhere.

I recently changed insurance and was given a list to choose from I decided on visionworks. I made an appointment was greeted at the door by the manager then got eye exam choose frames and was able to pick up my glasses the same day you couldn't ask for better service I highly recommend visionworks of willow grove

The phone number posted here and on other websites for this company "has been disconnected or is no longer in service." I need them to fax my prescription to California and I have no way of contacting them. Shoddy company!

Tech. did clean off equipment after each patient. I had to ask that the chin rests be wiped off. Gross.

Rude ! ladys. I call and they keep me on hold for me then 10mins And expensive as well!!!

Rude ! ladys. I call and they keep me on hold for me then 10mins And expensive as well!!!

Prices at this location are marked up by 25-30%. Plus, the sale folks are very pushy and assumes that everyone with vision insurance is ignorant and should pay whatever they suggest. If you value your dollar, DO NOT go to this location.

aweful service....poorly trained staff. sorry we went there!!!!

Nice and friendly people to work with, they even fixed my old glass's at no cost. Glasses at a reasonable cost. Doctor that did the exam very friendy and took his time. I have to say it was the best exam I ever had. I decided to try this place because Eyeland sold me crap glass's and I am glad I did.

the staff here are very considerate

one of the doctors there seems very rude. besides that the service was great. :)

Love them all are very friendly work well with kids and very cheap then some places I am stick with them

Do not shop here. Avoid if you want professionals.

LOVE this location! They are fast and very well organized. The staff is all very friendly and the optometrist is awesome and makes you feel very comfortable! Vision works is out of network per my insurance, but I ended up paying way les than I thought I would! And it only took 2 days for my contacts to come in. I won't ever go anywhere else! :)

Avoid this place at all costs. Tracey is a terrible employee that will lie to your face to cover up her mistakes while you suffer the consequences.

Do not go to Visionworks. They are guilty of the old bait and switch. They run decent promotions, but they are misleading at best.

Went to get an eye exam on a saturday morning. The lady told me that my insurance company was closed on the weekends and she would have to wait until Monday to verify my insurance. I called BS but, whatever, i wasn't in a hurry, so i waited.....and waited....and waited. Here we are more than a month later. No email, no phone call, no nothing. Now my glasses are completely broken. They don't know how to serve their customers.

Staff very friendly. In and out process. The doctor was very personable.

I think there warranty policy stinks bought a pair of gllasses less than three months ago and the frames broke due a a bad weld on the ear piece and they said it was not covered. Had to pay to fet them fixed think if it was crazy should have a one year limited warranty for things like that if it was a manufacturing defect .....

They are the rudest and slowest people... the to guys wich I assume the are gay are to busy playing grabass to do anything.. jason was one of there names and the other diddnt have a name tag.the worse experience I have ever had

I told the saleswoman I was moving across country and needed my sunglasses for the drive before I left in 17 days, and asked if it was possible. I was assured they would be ready in 7-10 days at the most. I called to inquire after 10 days and was told someone would get back to me. No one did. When I called to cancel the day before I left, they didn't explain the delay but suddenly decided they would be ready the next day and they could overnight them to me. Given their proven inability to follow through, I asked for full refund, instead.

Very disappointed. Dishonest sales people. The service was very poor, only one person working. The women did not get out of her seat to help my daughter with choices. We decided to use her old frames and just get lenses. After one week, the glasses came in and it took 1 hour to cut the lenses. We came back and only one person working and not the tech. He just hands me the glasses doesn't even see how they look on. I notice they are crooked. He tries to fix them bends them all to hell. Then they tell me they came in that way. Left anyway and then noticed they had a scratch on the new lens. Got my money back and went to Eye Dr. They were so helpful as always. They picked out several glasses and daughter choose one within 5 minutes. I will never go anywhere else again!

If this was not a place where my insurance told me to go to, I would NEVER come here. Receptionists are unprofessional and just so cavalier about their service. Don't care how long customers have to wait, they just sit there and chit chat and get to it whenever they get to it. What a waste of my time.

This place sucks the employees have no idea what they are doing. One employee say me down and then left and didn't come back for 10 minutes. After she finally came back she tried to sell me the lenses that were on the wall that people are always trying on. This is not the place to go if you are looking for decent service or a pair of your OWN glasses.

I came in from the UK for a week’s business trip and my glasses had broken. The team at Visionworks Gaithersburg fixed them for me free of charge and were really helpful even giving them a good clean. Rare that you find such good customer service these days. I would highly recommend.

I took my elderly father who is in desperate need of glasses to the Mall Ring Circle location during a none busy time of day. My father and I were the only two people in the store. I was very disappointed by the service. A male employee by the name Aaron was unprofessional, unhelpful and rude! We left not getting any glasses.

Outstanding service. Knowledgeable, extremely helpful & friendly staff. Good prices. Highly recommend-I'll definitely go back.

MY WIFE, SON AND MYSELF WENT INTO all get glasses with the understanding this was like a lenscrafters and could get them done right away... Guess what, they had to ORDER every pair of lenses! SERIOUSLY? But then they would have them in 2 days... Also, what is the big pitch with Coppertone polarized lenses they push... I really don't care if the cancer society approves them...Again my guess is why they can ask for 80$ more per script... They said Standard Polarized lenses are terrible but Coppertone is the bomb lol Won't ever go back.

What Happened? I went in with a store coupon that clearly stated Buy one get one free. After picking out two frames at the same price $179 each I was told that my two pair of glasses would now be priced at over $400. The lens were single vision plastic only. I left feeling like I had just tried to buy a used car. "We have a Special today. You get to pay double the price marked." I won't be going back.

They were very racial and discriminated against me and my family. The glasses they forced me to take dont work for me.

Don't go there unless you enjoy working with a staff that don't know what they are doing and are rude to boot

Visionworks is pretty slow and disorganized overall. You have to wait forever to see the doctor, and they make a lot of mistakes. I didn't like the contact lenses I ordered from them, and their customer service was horrible -- they basically told me my only option was to keep re-ordering the same lenses I didn't like the first time.

Went in yesterday which was a sunday because that is the only day me and my husband do not work and are able to get in and the girl said she could not call our insurance because it was sunday and we would have to pay out of pockey and that was it we ended up calling the vision works at chandler mall and the girl there joanna very nice she said I can call them thats no problem I was upset that the other wasent even willing to try bad customer service

Prepare for high pressure sales! And being there for over two hours

Very good deal for money spent. Also a Optometrist rite next door.

Horrible customer service!!! Every time I go into this store, I have to wait and wait and wait! It is really ridiculous. I recently went in to pick up contacts (for the second time because my order wasn't ready on time) and had to wait 45 minutes until an associate was free to help me! Why they couldn't interrupt what they were doing (it took 2 minutes! Honest to God!) to just get my overdue order I do not know! I will go elsewhere for sure!

Today I went to the store to have my glasses adjusted. It is just the way it goes when you get a new pair. I hav e worn glasses for some time, I just moved to Murfreesboro and got my glasses just over a week ago. Pamela Yenney helped me above and beyond the call of duty to make sure I was happy and satisfied. Things will never be perfecgt down here but it is good to know if you need assistanced there are still customer service people who are there for you.

Very courteous people with a nice variety of frames. Great prices and they offer a buy one get one free. Also have nice monthly promotions.

Good stuff! Many frames to choose from.

I went in yesterday with a pair of glasses belonging to my mother in law. Mom had fallen and bent the frame and scratched the lens. The young man that assisted me did a great job of adjusting the frames and cleaning the lens. Even though the glasses were not purchased there I was treated as if they had been. Thanks for the great customer service!

Bait and Switch operation. Called on the phone and got one price and show up in person and that price is now gone. It's like going to a car dealer. Employees are setup on a aggressive commision system. Check all the bad reviews under their prior name of eyemasters.

Terrible service. First my prescription was wrong. I went back for them to fix thrm they said it was going to be ready in a week since it was their mistake. They werent ready. It took kire than 2 weeks! Then when they were delivered they said they were life guarantee. They broke I went to get them fixed n surprise other lady said no you have to pay the frame! Hmm well I definitly need to find a new place! Vision works was not only expeensive it was also a bad experience.

Girls working there are horrible they dont want to help. I had a very bad experience. Wont recommend anyone going there.

I spent an hour there with one of the most incompetent salespeople I've ever encountered. She was assisted by two other incompetent salespeople. Just before I was about to pay, I asked when my glasses would be ready, and he said "two weeks." Are you kidding??? She had forgotten to mention their machine was broken. They also tried to convince me that I owed a co-pay, which I didn't. I went to the Bluebonnet store, was in and out in 20 minutes and DID NOT have to pay the co-pay.

Went to Visionworks to see if they could fix my vintage and irreplaceable Vuarnet sunglasses after Walmart Vision declined. Jimmy was very pleasant, professional and did a great job - at no charge! Cheers!

Visionworks, formerly, Dr. Value Vision located besides Cheddar's in Mt. Juliet. I was a customer before they changed management and had the pleasure of visiting the new one today for lenses after cataract surgery. The store was packed. But it didn't stop them from attending to everyone's needs in a professional manner . I happened to be helped by Jason, the GM. He went over and beyond to satisfy my needs. I strongly recommend this store for all your vision needs. And hey, much cheaper. I mean 2 for 1, that is a great deal.

It only took eight months, two visits to a real eye specialist at $200 per visit, calling the manager repeatedly and calling corporate visionworks every day for an entire month to get a refund for glasses with no prescription, that’s right – they sold us glasses with only glass in the frames - according to the eye specialist. They won’t refund “professional costs” of the doctor that didn’t see a considerable eye injury. Be careful. These eye exams are only to sell glasses. Their “doctors” don’t examine anything and will tell you you need glasses even if you don’t.

I came in to buy a new set of prescription glasses. The lady that "helped" me was extremely rude, pushy, and over bearing. She told me I needed to buy that day to receive my insurance benefits then changed her story whenever I asked her the same question in front of her manager. The only reason this place is getting two stars instead of one is that they do have a nice selection and reasonable prices. I went to Lens Crafters on the other side of the mall and had the complete opposite experience. They were extremely helpful and nice, although quite a bit more expensive. I'd rather pay more money than ever set foot in this store again.

I called to make sure they were in network for my insurance and the told me they were, so I scheduled an appointment. After the eye exam, they told me how much the charges were and I questioned them but went ahead and paid because I couldn't remember exactly how much I was supposed to be charged. The next day I reviewed my benefits to see how much the charges were supposed to be. I then called the Visionworks and they then told me that they were not in network and that I'd have to speak to the business manager to dispute my charges. I left 3 messages and no one ever called me back. Avoid them, at all cost!!! They lie and cheat you out of your money!

My experience at visionwoks was most delightful my salesperson Ross was very knowledgeable great to work with would recommend Visionworks and Ross to anyone i know.

My son needed a contact before his football game. We were in a panic. While we had never been to Vision Works, they were very receptive and understanding. Vision Works was extremely helpful. They had his contact. They were customer oriented, friendly and very helpful. They have earned my business.