Went to get an eye exam on a saturday morning. The lady told me that my insurance company was closed on the weekends and she would have to wait until Monday to verify my insurance. I called BS but, whatever, i wasn't in a hurry, so i waited.....and waited....and waited. Here we are more than a month later. No email, no phone call, no nothing. Now my glasses are completely broken. They don't know how to serve their customers.
I think there warranty policy stinks bought a pair of gllasses less than three months ago and the frames broke due a a bad weld on the ear piece and they said it was not covered. Had to pay to fet them fixed think if it was crazy should have a one year limited warranty for things like that if it was a manufacturing defect .....
If this was not a place where my insurance told me to go to, I would NEVER come here. Receptionists are unprofessional and just so cavalier about their service. Don't care how long customers have to wait, they just sit there and chit chat and get to it whenever they get to it. What a waste of my time.
Today I went to the store to have my glasses adjusted. It is just the way it goes when you get a new pair. I hav e worn glasses for some time, I just moved to Murfreesboro and got my glasses just over a week ago. Pamela Yenney helped me above and beyond the call of duty to make sure I was happy and satisfied. Things will never be perfecgt down here but it is good to know if you need assistanced there are still customer service people who are there for you.