Honestly the worst place for customer service. First, the mechanic hung up on my mother because he "had to get home." Then when we arrive to pick up my car, the mechanic started to cuss out my mother. It turned into a screaming argument in the parking lot because I had to stick up for my mother. Extremely embarassing for the company. I didn't want the mechanic to lose his job, it is all he has.
Dishonest mechanics that will take you for every penny. Quoted me a job for 600.00. Told me he couldn't do it cheaper because the part alone cost 500.00. Asked if I can use the coupon that was on the web site to help take the price down. He said he already added it in before to bring the price down. Yeah right! I went to Auto Zone my self and got the part. The part he quoted me cost 188.00 but I don't have a race car. So I got the Duralast for 99.00 and had a friend/mechanic put it in for me. I can't believe he said 500.00 just for the part. Took my friend 45mins and saved me 500.00. Stay away from these crooks, I suggest to get a second opinion if you go there. Because the B.S. is thick.
For quite a number of years, the manager was always up front with me - never tried to sell me anything I didn't need. He actually was spoken to by the higher-ups because they weren't getting enough complaints (i.e. they weren't trying to push repairs or parts the customer didn't need)-can you believe it!! - Well, awhile ago the manager left and was replaced. Since then it's been all downhill. Wanting to charge me $400 to replace anti-lock brake wiring that my regular mechanic repaired easily. Suggesting replacing pinion seals that didn't need replacing. Charging 1 & 1/2 hours for work that their own mechanic said was just removing ONE BOLT. The oil they use is CRAP - since my regular mechanic has been changing the oil, it has been burning much less oil because of the better quality oil he uses. My stepson brought his car in to get an estimate for a muffler system- when he called back to get the estimate he said it was way too high and not to do the work - they said they had already started working on it and charged him $1200 for a $400 job. I called the district manager shortly after I started experiencing problems and a couple times after that - he said he would get back to me and twice he never did. Do yourself a favor and pay a bit more and have REAL MECHANICS do the work!