AT&T is the service you want if you want to spend HOURS trying to get even basic information like prices or options. Over the last week I've been hung up on twice by these bozos for no good reason, once from a phone tree and once live with a customer service person. The whole operation is designed to suck you dry while releasing as little info as possible and charging as much as possible.
I signed up with AT&T a month ago. I cannot get online. I don't have a bill with the 3 magic numbers. You also set up an account for me with a user name I'll never be able to remember and a password that, well, I guess I'm supposed to spend the next 4 or 5 years guessing what it is. When I try to call or email, one of the question blocks is that I have to pick wireless, phone, internet, or TV. I've no problem with those. I have a problem with the voodoo you use for your customers. So I have to lie and click "I'm having trouble with my phone" and the next answer block is "There are 3 magic numbers on your bill. What are they?" And I don't have the 3 numbers on my bill. I will tolerate you for a year because I'm all signed up, but I will do without phone, computer, and TV rather than renew with you. You really, deep down suck.