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To whom it may concern, yesterday was my first time at cheesecake factory in orland park, Il and what an experience it was. My boyfriend ordered the ribeye that came with fries and onion rings and in the onion ring breading which btw way was wrapped around the ring was a tasty treat NOT but a piece of hair. And were not one to complain or expect anything for free but just an " I'm sorry " what a joke. I have been in the service industry for years and wow does that manager have no idea what she is doing. With that being said we will never be returning and I will be spreading the word that not only do you have an awesome management but a very clean kitchen.