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This location of T-Moblie has the worse in-store customer service in Charlotte. I recommend they close or replace all the staff in the store. I am a old SunCom now T-moblie customer for almost 8years. The trunover rate in this store is terrible. The last time a made a payment in this store, the lady how took my 85.00 payment was very rude. Especailly when I inquired about gettin my payment plan reduced. The manager was not help either. So I contacted the headquarters in Orgeon or Washington state. They worked with me very much, and talked me out of going to Verizon. As a former customer service manager, i suggest more training or an immedaite dismissal from servcie. Or lack of service. Thanks Caldwell