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Original Post
Called to schedule an appointment for a loud noise coming from the refridgerator. Tech comes out on Saturday, September 14th, advises has to order parts. Says can come back out on Monday. Not good day I asked for Friday, September 20th, 1:00pm. He says ok. I take off of work 1/2 day on the 20th, I wait until 1:45, no show. I call and am told no one is calling the parts are back ordered and no one is scheduled. I ask why no one called me. Am told someone should have and she does not know why. I advise her of the May incident and how disatisfied I was and that I would think this time around, some improvement would have occurred. She places me on hold comes back and says I don't have an answer except 2 of the 3 parts are here. 1 was backordered as soon as it comes in, we will call you. Sales department sold me on what an outstanding service department PC Richards has..really? Not sure what it is going to take to get customer service to perform to the expectations of the saleman.