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Original Post
May 2013, glass shelf broke in refridgerator. Took over 3 weeks to have tech come out only to be told he has to order the part. After a few weeks I had to call for an update. Part back ordered. No one contacted me. A few weeks later I call and am told the part came in damaged had to re-order. Again no one called me to advise. A few weeks went by and I had to call again. Still back ordered. When it finally came in no one called me. I called again and said FedEx to me overnight. This issue was not resolved until late July.