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We rode round trip (Chicago to Dallas) over Thanksgivng week. The trip to Dallas was pleasant, with an attentive and courteous crew, particularly Chris, our sleeper attendant. The return trip to Chicago, however, was its antithesis. A mostly surly, very harried crew (it took two and one-half hours for our bed to be made up); not one meal offered its complete menu; our sleeper bathroom lacked a toilet tissue dispenser that could not be replaced en route; the ride was so bumpy in Sleeper A that we barely slept. We understand that the holidays are a busy time to travel, but since Amtrak has been doing this for 40 years, surely customer service could actually exist and not be an oxymoron.
That will be our last train ride.