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Original Post
WORSE NIGHTMARE! Lost baggage, damaged stroller for special needs child-which cost over $300 and AA refuses to replace. The RUDEST staff I have ever encountered in my 65 years of flying! Staff can barely speak English!
Delayed flights are caused at the check-in counter, then they suck it to customers with a $75 fee to guarantee a seat as stand-by!!!! It's all a MONOPOLY!! The number listed for HEADQUARTERS is a JOKE! There's no live person to speak with! Tom Horton, CEO needs to improve his airline or get the hell out of the business!