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In trying to resolve a concern I have with American Airlines I have been placed on hold for over 9 hours in a period of 3 days, hung up on twice with the last Customer Service Rep saying "you can go to www.aa.com/customer relations and click on the link to e-mail customer relation. I gave you the procedures I have another call to answer, I am hanging up, I will not process your reques, goodbye and have a good day then she hung up.