Report Abuse

Original Post

I have had 3 recent poor experiences at our local SNS in Lawrence, KS The first was Nov.8, 2012 at ~ 8:30 pm as I drove into the parking lot I observed 4 employees standing outside talking- went to the drive through waited ~ 4 min. blew my horn proceeded around front of building as no one came to the window- found no one outside so proceeded to the drivethrough and was waited on. I asked why no one had responded -reply was oh, guess we were on a break. SEcond time Sun. Nov. 17 10:30 pm place empty our party of 4 were the only ones in the place- I ordered a burger NO BUN I can not have the bun (celiac disease and SNS does not offer GF Buns!) When our orders finally came 20 minutes later it was on a BUN!!! While my family ate I had to wait another 15 minutes for what I ordered burger NO BUN> Third and Final visit to SNS was Sat. Dec. 1 place was crowed waited at door for 5 min. then my granddaughter and I asked if we could sit at the counter. BIG mistake- as what I observed was sickening!!! I have been a Food SErvice manager for 35 yrs. OMG!!! the Poor supervisor, staff untrained the dirtiness of the place- we finally had someone take our order........ after 25 min. of watching horror i told my granddaughter if we did not get served in 5 min. we were leaving as I was experiencing a low blood sugar and getting sick. She spoke up to the young man at the cashier station whom was constantly giving excuses to the poor service that I needed some food ASAP. He reacted very quickly- and oh gee our food was ready and had been sitting in the window. The - I assumed supervisor/manager- female was the grill cook, hair flying all over, BUT she did change her gloves, yelling at staff, running across the area by the grills slipping on greasy floor giving money from the safe- throwing bread racks, trash cans overflowing. i will admit it was a very busy day in Lawrence, KS our annual Christmas parade, a sweater run etc. However, staff was not scheduled- over head short staff today -then why didn't the Supervisor Close one section and handle the areas and move people in and out and bus tables - i observed staff standing around swing a rag in the kitchen areas and her yelling I got a 25 min wait at the drive through!!! corp. needs to pay this store a visit and do some serious training- customer service, sanataion, how to supervisor. my granddauthers chili was good but it will be the last time we dine at SNS. Said as the food is usally good and the prices are great.