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Original Post
I had an appointment for repair of my oven on Tuesday November 20, 2012 between 12-6pm. I took off work to wait on the repair man- He arrived at 6:30 (no call to say he was running late) in my home 5 minutes looked at the oven and said I need help with this (two man job) you will have to reschedule. Not happy but rescheduled for Friday November 23, 2012 I took off again from work to wait on the repair man. I called SEARS repair service two times in the AM and was reassured that the repairman was coming to my home by 12 noon. On the second call the operator assured me she would call the technician to call me a let me know approx. time they would arrive. Needless to say no one called. At 12:30 pm I called Sears to be told no one was coming and I needed to reschedule again and this is customer service, all they had to tell me the first time I called was that no one was coming out today! After you pay for the warranty this is the service you get! I still need my oven repaired how many times are you required to take off work to get a repair completed? SEARS non customer service royal run around. SEARS PLEASE MAKE THIS RIGHT on my time schedule.
Thank You