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Original Post
We paid for stackable washer/dryer in 3/13 for delivery July 3. July 2 we received a call saying there would be a delay because the appliances had not reached the warehouse. delivery was rescheduled for 7/10. 2 hours before the delivery time, a call stated delivery would be delayed because the pedestal had not reached the warehouse-we had not ordered a pedestal nor wanted one. Delivery was rescheduled for 7/17. The night before, a call said delivery would be delayed because the stacking kit had not yet arrived. I called the store, spoke to the appliance manager who was the first person to be honest (the stacking kit had been discontinued just after we bought the appliances) and found a replacement which he guaranteed would be on the truck with the washer/dryer on7/25, which is when we received them. The manager, Tony, was great, but the frustration which preceded his help was so great that I would be unlikely to buy at Sears again or recommend Sears to others.