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Original Post
I called the customer service department to have my washing machine serviced. The representative could not find my appliance via phone number, address etc. She had 3 phone numbers to reach me and those numbers did not show up in the system. So my appliance could not be serviced until she found my information. We got disconnected. She never called me back. She had 3 numbers to call me back and never bothered to call to resolve the issue. I am very disappointed in Sears. We have recently purchased many appliances with Sears and I am thinking I may be taking my business elsewhere.