Report Abuse

Original Post

Was trying to buy tickets online with a gift card. The website did not show the card number in the records. Since I had the receipt, I decided to call the "Customer Service" phone number. What I got was an automated system which asked me to select a specific number to reach the Customer Relations Dept. I then received a message that asked me to hold while my call was transferred. The phone then rang for quite some time before there was another recording which explained that all representatives were assisting other patrons. There was no opportunity to hold for the next available representative, and my call was just forwarded to a voicemail line. I waited for a bit, then tried again, with the same result. This time I chose to leave a message, to which I never received a reply. I fell that this is a poor excuse for customer service. To me, it seemed like there actually is no Customer Relations Dept., and that Fandango simply offers a "dummy" number. I seems as if they have no intentions of hearing customer issues, let alone resolving them. Thin, in itself, is shameful. Customers are the ones who make it possible for Fandango to exist. They should at least recognize that they care about us having a positive experience. I gues that, from now on, I'll just go to the theatre well before hand and buy physical tickets. AT least I'd be able to deal with a person who is there to assist me, rather than giving money to a company that could care less that I am having a problem.