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Original Post
The customer service department for furniture is nothing but people look at a computer screen and reading what it says. I ordered a couch and called at least 10 times and spoke to at least 10 different people. Not one person called me back to give me status even when I requested and was promised. My order was supposed to ship on March 15th and after several attempts to have this date expedited. After again another phone call on March 21st the order had been moved to April 15th. I confirmed there is a large file regarding my calls and requests, you would think they would have had the courteous to let me know it moved out. Nope! Last time, I place an order with Pottery Barn for furniture.