Report Abuse
Report abuse on a U-Haul Customer Service Post
If you believe that the comment below should be taken off Forlocations.com please complete the form. We do not tolerate profanity, personal attacks and other malicious posts. We appreciate your help.
Original Post
My daughter rented storage a month ago at U-Haul/ Clark Ave. Cleveland, Oh. and has been trying to get her furniture to move in her new house for almost 3 weeks now, but the elevator is broken at the U-Haul and storage space is on the 4th floor. She was told she would have to carry her stuff down 3 flights of stairs! and no apology or solution have they given yet..she is a single parent with 3 children and is a grocery cashier with low pay; very few resources to pay anyone to move her down three flights of stairs, so her stuff remains in storage as she pays for a new home she cannot occupy...Customer Service 800 # puts us on hold with no results.I will soon get my church members, my oldest daughter's co-workers at a major insurance co., and this daughter's at a major grocery chain to join us in putting out bad reviews and reports on U-Haul if there is no resolution soon. An angry mom