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Original Post
My mother eats at Longhorns in Commerce, Georgia pretty frequently. She went for lunch last week and had her lunch and her drink spilled in her lap. This was an accident, of course, but all they did was clean up the mess and go on serving the others around her. The waitress apologized, as did the manager. I was really disappointed that she wasn't, AT THE VERY LEAST, offered a discount, coupon, free meal, etc. She loves going there, but has now said, that she would never go back! What has happened to customer service these days??