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Original Post
My oldest daughter ordered her 12yr old sister a pair of osiris shoes for Christmas. (she lives in a different state. When the shoes came they were too small, no fault of the company. Now trying to return them was a different story. Called 4 Journey Store in the surrounding areas from where we live, no one I spoke to knew what to do;not even a general manager. I went on line and found customer and returned them to manufacturer, it took a week to get there by ups. When I called customer service after I had been notified that they received them. I was told it would take 3 to 4 weeks just to process, that doesn't include shipping time. I understand things take a while, but really just to get a one half size larger. They couldn't even tell me if they had them or not. They need to change the customer service department name to we just don't care stop bothering me.