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I have had a terrible experience with Penny's optical in Brighton, MI. The 2 pair for $89 ended up costing me $329 to get a decent pair. Then they keep getting stress cracks in one lens and I have had them remade going on the third time. They will not credit anyone. Once you pay them,your money is gone, even if they give you a poor quality product. They finally agreed to a new frame which might help the lens issue, which cost less, but they will not reimburse the difference. "It's our policy" My new policy is to never shop at Penny's optical again.

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