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Re: Embassy SuitesHotel, Cleveland-Rockside, Independence, Oh. Our reservations were made on June 28, 2012 for a stay from Oct. 4th thru Oct. 8th, 2012. We also had family members (Zingaretti) staying in another room also. We had asked for rooms close together and were assured they would be. We asked for a lower floor as my wife is handicapped to walk with a cane/walker. We called several times to remind them of our request. We arrived on the 4th of Oct. They put my family on the 7th floor, Rm. 720 and myself and wife on the 8th floor, Rm. 804!!! Couldn't change it as they were book up. Then we find out that there are at least 25-30 young age Hockey teams there. My wife was in bed when the fire alarms all went off around 9:40 p.m. My son made it to our room to help us evacuate somehow, as we are elderly.. Now needless to say, my wife couldn't go down 8 flights of stairs and of course the elevators were off. We stood outside our door and waited. Luckily, after 20-30 minutes they gave the all clear. Some one had damaged a smoke detector on the 6th floor..They had to replace it. Of course an apology letter was under the door in the morning. Had there been a real fire my wife couldn't have gotten out because they put us in a room on the highest floor. It's flabergasting and food for thought. It also says in their little paper at the front desk that children 15 and under need to be with a parent at all times. That is a joke. The kids ran the halls and played elevator tag for three days while the parents socialized. I have been with travel teams in the past but we kept control of our children. I had liked Embassy Suites in the past but did not have a good experience this time and the front desk people really weren't very apologetic or didn't care about the other guests that weren't with the teams. The teams were bad enough but to have the alarms go off and my wife not able to get out is the upmost upsetting. I hope some one takes note of this and changes things to make it easier on the elderly that make reservations months a head only to have our requests not met.