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I've been to the Apple Store in Roosevelt Field Mall Garden City 4 times. Each time I'm told to make an appointment, at each appointment they're running 15 - 20 minutes behind at the Genius Bar. All while sales people lean against the wall & stand by idle. SMH! I might be inclined to by something if someone would simply discuss my new Software with me. It's now 7:55 PM my appt. was at 7:30! SMDH!