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i have been dealing with the genius bar and tech support since april 5th. i have taken my imac 27" to the "genius bar" 8 times. i have had my hard drive and logic and ram replaced. they now say i have a problem with my second hard drive. they will not replace my computer and are content to continuously diagnose and rediagnose my imac wasting my time and descimating my economic situation. the 2nd tier genius at the michigan ave store in chicago yesterday actually said to me that he could fix my computer and wanted "to start from zero" with me. it has been over three months and he wants to start from zero.