Report Abuse
Report abuse on a H&R Block Customer Service Post
If you believe that the comment below should be taken off Forlocations.com please complete the form. We do not tolerate profanity, personal attacks and other malicious posts. We appreciate your help.
Original Post
My husband and I had set an appointment on a certain day at 12 o'clock. We got there a few minutes before the time and we were told it would be about an hour before we could get to get started on our taxes,my husband took off work for this,he got disgusted and we left. The front office lady was professional,I don't know who's fault that situation was,but I can say there was a better way to handle the situation! Somebody should of called us to let us know and maybe get another time to come in. I believe what happened to us was very bad customer service.It caused my husband to lose time from work,which should not of happened because we had a scheduled appointment! We are very unsatisfied customers!That was unprofessional!