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To whom it may concern, on 7-23-2012I noticed a rattling noise in the enging after only 22,000 miles. I brought the car to the dealership who sold me the car brand new (Hiller Ford Franklin Wisconsin). They told me it was the powertrain system that failed and then told me they replaced it with a "re-built Ford approved powertrain".When we got the car back we started noticing between 1st and 2nd gear that it was slipping and was reving up to 6000+ R.P.M's., we took it back a short time later and the customer service dept said that they couldnt find anything wrong with the car. This has been a constant problem with our 2011 Fusion ever since they work on the powertrain. We have taken it back in to the service dept. 5 times with this probblem and they keep saying the same thing to me, "we couldnt find anything wrong with your car". The main reason we bought a new car was to have a dependable car which I feel we dont. Other problems we have had with the car are the following, all the back tailights/running light went out on us and just recently the check enging light came on and the service manager said that it was the emissions purge valve was not operating correctly. Ive ONLY bought Ford vehicals in the past and was a loyal costomer but after getting all this run around I feel Ive been taken for a fool. When all is said and done, I want Ford to replace the powertrain with a NEW one instead of cutting corners to save a buck. If need be, I will contact a lawyer, the BBB and anyone else until this is corrected. Feel free to contact me by phone at 414-803-2897. There is no reason to why I am having this amount of trouble with a $28000 car that is paid in full.

Frank SanFelippo

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