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I was at a recent Olive Garden in Buffalo but have seen this in Eris PA as well. There were five people at the desk looking after seating and wait time for diners. It was very poorly organized. There was an hour to 2 hour wait but some people were seated when they walked in because they had called ahead but we were told that the restaurant didn't take reservations. However the people were told that their names had been called three times but they weren't there; however the table was saved for them when they arrived late. Is that not a reservation? The rest of us who walked in and and waited for these late comers to arrive had to wait longer for a table because of this. About half of the people who came to dinner while we were waiting did the same thing. I suggest that a better system of first come, first serve would provide a fairer and faster serve for more people which would require fewer paid employees who would not be standing around talking among themselves and wouldn't be waiting for late arrivals while the tables were empty.