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I asked my Mom where she would like to go for her birthday & she chose Olive Garden. I called the one nearest me and was told they do not take reservations, I asked to speak with a manager to see what my options were to book a party of 15! The Manager told me, that they do take large party reservations and that he was "writing my reservation down" as we speak. I showed up with my party of 15 and was told they did not have my reservation, that it was apparently never written down. My entire party of 15 stood there for over 10 minutes before a manager finally made his way over and told me that my reservation was never written down and that he would see if he could pull some tables together, ten more minutes pass and he tells me that he is "putting menus down on the table" ten more minutes go by and I'm told that they are trying to get a large party to leave the section that we were going to be seated in. So the menus were being put down, we were lied to so many different times we ended up leaving. It was a horrible experience in customer service and 15 people willing to pay took there business elsewhere.