Good people, but watch the up-sell.
The last time I went in (today), I wanted to replace my iphone 4. They didn't have any. I was due for an upgrade, and figured, ok, I'll pay the $99 and get the 4s. They didn't have that either. These retailers are suppose to be there for convenience. How is it convenient when they want you to pay hundreds of dollars, and not just swap your phone one for one? It's not like these models are being phased out. The actual Verizon store has plenty of both. They just want to up-sell and make a larger profit.
