3 Reviews For The Floor Trader

Took months to complete a botched job and still finding broken furniture, doors, etc. Negative 6 stars.

If there was option for 10 stars, I would have picked 10 stars.

Let’s start with the company I was going with. We set up an appointment to drive down to St Augustine to see some floor samples, and we drove 45 mins to get there. Just to find out that all of their main floor samples were not in the store because it was being shown at a local Home Improvement show. I wish they would have told us that before driving there. Either way we set up an appointment to have our floors measure. An hour before they were suppose to show up, he called me to tell me he was not able to make it, and that we needed to reschedule. That same day my wife I decided to visit The Floor Trader of Jacksonville on Beach Blvd. We didn't have an appointment. We just walked in and from the very second we walked in Scott Burton greeted us. We told him that we know that it's near their closing time but we just wanted to look. Scott said not to worry about closing time, that we should take our time and ask him any questions we have.. So we did.... Long story short, we walked out of there with the PERFECT FLOOR (Tiger Wood) and an awesome Finance deal. The installer (Justin) was at our house the following day to measure. WHAT A PROFESSIONAL GUY.. A week later his crew installed my floors... AGAIN WHAT A PROFESSIONAL group of guys.. What Justin includes in his Standard square footage price. Other companies will charge you extra for. These guys were awesome !!!!!!!!!!!!!!!!!!! Again 10 stars…. If you think you will get better service by paying extra at one of these private floor shops. THINK AGAIN… The Floor Trader of Jacksonville is much better. Thank you Scott for your EXCELLENT customer service, Justin (floor Mgr) for the financing options and thank you Justin (installer) and crew for a wonderful job.

Please stay away from this store......the Floor traders on the Southside in Chesapeake and Virginia Beach are much better! My experience at the Floor Traders in Hampton consisted of being ignored by a salesperson, once I got a salesperson(who just happened to be the store manager) he never called us back after deciding on the piece of flooring we wanted. When I registered a complaint with him he never responded to me nor did owner of Carpet One of Hampton, who is over both stores. Very poor business....we went with Floor Traders in Chesapeake and had a brand new kitchen floor installed in no time!!!!!