This review is long overdue. I bought my first cell phone here, a Samsung. I couldn't use it because no one could hear me. I took it back to the store and after a couple of weeks they gave it back to me saying it was OK. It wasn't. My only other recourse was to send it to Samsung manufacturer and be without it for 3 months. Eventually I went to a Verizon store and they told me if I had bought it from them in the first place, that they would have immediately taken it back and replaced it with no hassle. I never went to a Radio Shack again and never will.