Glad I went there
I was very pleased with my service at Pepboys this afternoon, I am new to the area and know finding a reliable and honest mechanic can be difficult. I was convinced my serpentine belts needed to be replaced and was given an estimate of $157.18 for parts and labor, which was a pretty standard estimate compared to the other 3 places I called. I am a graduate student and every penny counts, but rather than risk future problems and expenses for putting the service off, I decided to bit the bullet and pay for it. When I went into the service center, I asked the man at the front desk, Kahlil, if they would check to make sure the serpentine belt was the actual problem. After waiting for 30 min. (not long at all), Kahlil informed me that the belt did not need to be replaced, only tightened. When I went to pay for the services, he told me there was no need because nothing had actually been replaced. I do not know a lot about vehicles, and I would have willingly paid the estimated price if I was told that was the problem and the squeaking sound my car had been making went away. I am grateful for the honesty and integrity I was shown by Kahlil and the team at Pepboys. I will be returning for future services and referring my boyfriend, who needs an oil change.
