Never Again
OMG! On a quick trip to NY we had problem with our car, decided on PepBoys. Big mistake! At 8 AM we were told they had the part. At 11:30 we were told it was the wrong part and the correct one would arrive in 10 minutes. 12:45 told it was here, still not here!. It's now 2:30. Wasted more than 6 hours of our vacation time due to employee mistakes, maybe not their fault entirely! Other customers there at same time as us were having same experience. PepBoys corporate should be ashamed of themselves for not providing proper training or support! Would rate negative but just really feel sorry for the guys in the shop.
