Failure
Unlike Fireside Hallmark, this store does not treat customers as if they are valued. When I asked to be put on the waiting list for a specific ornament, the clerk did not follow through and I was informed today I will not be getting one today as I had thought.Iinstead II will be added to the bottom of the list although I requested a slot nearly a month ago. The clerk lost a customer today for being inept and not customer oriented. I worked retail for 40 years and understand the concept of customer service better than most shoppers. Fireside Hallmark for me from now on!
