Customer Service
I have been with Cricket now for 5 years and have never really had an issue until I started paying at the Bountiful location. There is this one employee who has TERRIBLE customer service skills. I just recently bought a smart phone about 2 months ago, and my phone is completely broken. She refused to help me with my service. I'm looking now into switching phone companies because of her lack in customer service. Overall, Cricket is helpless.
