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I have had this same experience at this location. I will never go back. The place was moderately busy, so we cut the staff some slack at first. We were ignored.....never a glance or smile from anyone working. I guess we were standing in the wrong spot to place an order and were rudely told. No attempt to take our order or kindly explain the "rules". Wow! We happily went to Dairy Queen and were treated very professionally and greated when we first walked in and served politely. We are not high maintenance, just civilized. Thought you should know