Report Abuse
Report abuse on a National Tire & Battery Store locations and Hours Post
If you believe that the comment below should be taken off Forlocations.com please complete the form. We do not tolerate profanity, personal attacks and other malicious posts. We appreciate your help.
Original Post
Yesterday I made an appointment with NTB for 7:30 AM this morning for an oil change and check up. I arrived 10 minutes early and found that they were not open. I was able to talk to a man inside that was mopping. He stated that they open at 7:30. I informed the man that I had an appointment at 7:30 AM he replied that I had to wait until he opened. The problem comes when I noticed another customer waiting in his truck.
At about 7:30 the doors opened and the other customer rushed in ahead and was attended by the employee and was taken ahead of me. I did not want to argue with the employee who seemed to have cared less anyway and I left.
If I wanted to come in on a first come first serve basis I would have come in later but I made an appointment that they (NTB) should have honored that.
If they opened at 7:30 AM then the first appointment should be at 7:45 AM for the people that show up 5 to 10 minutes early for an appointment, and the employee should check his log book for any names with appointments before taking walk-in customers. They advertise service by appointment. The attendant was indifferent and they broke and dishonored an appointment that they scheduled. I feel this is false advertising and bad customer service and a bad business practice.