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My wife took parts for our washer & dryer to Sears in Foley, AL for them to look up and order the parts. She paid for the parts and shipping charges with a credit card. The part for the washer was the wrong part. We took the part back and they ordered the correct part, but we had to pay for the additional part and they told us they would credit our credit card. After reviewing my bank statement one month later,they hadn't credited it to my account. I went back to their store and they agreed that it hadn't been paid and they would research the problem and call me at home. They also refused to even consider refunding the shipping charges. They didn't call me back as promised. I'll never do business with Sears again and will contact BBB