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My current agent is inaccessible. Haven't been able to talk to him ever since he took over the agency three years ago. He doesn't bother to get acquainted with his clients. He delegates his responsibilities to his staff. My rental property was without insurance for three months because of his staff inefficiency. They failed to correct my address and telephone number and sent notices to my old address which caused the non-payment and cancellation of my policy. Although my policy was renewed immediately after my call, there were still some errors on my policy. Very disappointing!

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