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I had been with Sprint over ten years. My phone was stolen and I had insurance through Sprint. They said no problem my phone would be at the store the next day. I was on my way to the hospital but checked in frequently. They told mr after several days that it could noy be delivered to the store. My PO Box, work or at home unless I was there to sign for it. That was not an option since I live alone and was in the hospital. They said it was not their problem. Still no phone, big bill. They suck!!!!!