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I've owned my phone two months now. Already something in the programing has caused it to lose half of it's funtions and memory. I took the phone a sprint store closer to my home who directed me to this store for repairs. I dropped the phone off being told I could get it back the next day, that they would call when it was done. Two days later when I finally get someone to answer the phone they told me they had decided to order me a new one the day I had left it with them, but no one called me. I had to come in for them to order the new phone and it was supposed to be in four days later. After again I hadn't heard anything on day six I called them, it had come in four days prior! Not only do these people have no customer service skills, they are just plain lazy! When confronted they just shrug it off. Sprint customer service in general is pathetic. I run business and if I caught any of my guys treating people like these people do they'd lose their job. I'll be back to ATT as soon as possible!