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Original Post
I just want to let you know how much I appreciate your Broken Bow location, Kassie Calloway in particular. She is very helpful and sweet. I have been having an issue with a claim and she could have gotten frustrated and impatient but didn't. I started getting a little agitated, not at her, but she managed to keep me calm through all the confusion. We need more customer service representatives like her in this krazy world. Just wanted to send a special thank you!!