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In general, I hate going to cell phone stores. However, the experiences that I have had at this store have been among the best experiences of customer service I have experienced anywhere. The employees are extremely helpful, patient, and eager to please. After my family and I got all new cell phones, we received both follow-up calls and a real live handwritten thank you card in the mail inviting us to be in touch if we had further questions and thanking us for our business. This is exactly what customer service should be. Stop dealing with Verizon reps at other stores who don't care about you, and come to this store for some good ol' fashioned customer service. If I could give more than 5/5 stars, I would!