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Original Post
This place sucks. I've been here two times and both times I've been screwed. First time I indicated "I don't want to upgrade if I lose my grandfathered unlimited data plan" and they screwed me. Last week, I upgraded a phone on my family plan and they failed to notify me that there's a $30 "upgrade fee" that I just found out I've been charged.
Bottom line is that they suck. Don't go here. Go to the Verizon store in Henrietta or Webster.
I will never, ever go here again, although it's only a mile from my house.