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Original Post
I was lied to about purchasing a 5th device. Was told this automatically qualifies me for a business discount, so my 5th device (a jetpack) wouldn't cost more per month. I was told very clearly that the 20 % business discount - that I AUTOMATICALLY qualified for - would make the $20/month jetpack usage cost a wash. I gave my ss # to an employee who entered it into her computer, and told me it "went through". Two months later I'm stuck with a higher bill and NO DISCOUNT. Verizon direct can't help fix this, the "premium retailers" are apparently able to act on their own and lie right in your face.