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BEWARE - This is NOT a Verizon corporate store. Son's phone broke so I gave him a phone I had but do not use any more and sent him to the "Verizon store on Santiam Hwy in Lebanon) they told him they would charge $20 to move over his contact info (this is a free service at ANY Verizon Corporate Store) I called Verizon customer service and they agree that there should be no charge and called the store themselves to straighten the issue out. Even they were met with debate and were ultimately told that they would only make the transfer for $20.
It seems that the only response that will impact greedy store practices such as this is to NOT DO BUSINESS WITH THEM and they will go out of business soon enough