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Been with verizon over ten years. Bought a new phone with 2 years contract. After 2 weeks, the charger stopped working, went to the store to exchange it and they tried to charge me $40 for a new charger. The guys were absolut JERKS. I Ended up spending 1H30 at the store, calling the cops, calling the regional manager and being in tears the whole time. Worst experience EVER!!!